In a recent Credo Reference Blog post, Alex Sanchez, Marketing Associate at Credo Reference, shared her thoughts on an article titled "Personal Service is Priority" by Whitman County Librarian, Kristie Kirkpatrick:

"As talk about whether libraries are thriving or not continues to enter everyone's radar in the library world, it is encouraging to read about the joy a librarian feels (in her own words) in fueling the connection between patrons and her library by remembering her customer's tastes and watching for items they might be interested in checking out."

After reading the article, what's your take? How do you endeavor to make your library be viewed as a community center where members of the community can discover quality personal service and attention?